Returns Policy

RETURNS AND REFUNDS

Returns for Credit

Returns will only be accepted if the merchandise is in a saleable condition and notification is provided within 7 days of receipt. Customers are responsible for all return freight costs and for ensuring the goods are returned in a saleable condition.

Approved returns will be issued as either:

• A credit to the customer's account; or
• A refund to the original credit card used for purchase,

less a 15% restocking fee based on the value of the goods returned. Please note that freight charges are non-refundable and will not be credited.

Refunds

Refunds are only available for orders that have not been processed or dispatched from our warehouse.

Order Cancellations

We understand that mistakes can happen. If you need to cancel or amend an order, please contact us by phone as soon as possible, preferably before 12:00 pm on the next business day following placement of the order.

Order cancellations can only be accepted if the order has not yet been dispatched from our warehouse. In most cases, eligible cancellations will receive a full refund.

Please note that email is not recommended for urgent cancellation requests, as delivery and response times cannot be guaranteed.

Damaged or Incorrect Goods

If you receive goods that are damaged in transit or supplied incorrectly due to a picking error, please notify us within 48 hours of receipt.

No goods will be accepted for return, and no replacement goods will be issued, without prior authorisation from our team.

Where the error is ours, we will arrange collection of the affected goods at our expense and organise replacement goods to be sent as quickly as possible. Any reasonable freight costs associated with returning goods due to our error will be covered by us.